We always try to ensure your experience with The Salvage Yard is as simple and enjoyable as possible.
We have listed some of the most common question asked and tried to provide as much useful information as possible.
As a standard requirement we have also listed both our Terms & Conditions and Privacy Policy for your information.
FREQUENT QUESTIONS
What kind of delivery service do you offer?
We offer a standard delivery to all places Worldwide.
We Offer free Delivery within the Uk on Most Products. ( Subject to terms ) small items only.
PLEASE NOTE THAT ALL OF OUR DELIVERIES MUST BE SIGNED FOR UPON DELIVERY. It is the customer's duty to ensure that someone will be available to sign for the product/s, which will be delivered by Parcelforce Couriers.
Standard deliveries are made Monday to Friday, orders placed after 1pm on Friday will be delivered the following week.
The Salvage Yard is not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
Although we always make every effort to deliver goods within the estimated time, delays are occasionally inevitable and we have no control over it. Delivery dates and times are not guaranteed. The time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to terminate this agreement or refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. No contract will exist between us and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods. If an incorrect address has been given to us with the order, we reserve the right to charge for any extra carriage costs incurred. In the unfortunate case of a product being lost in the post, we will seek compensation from Parcelforce, and if they declare your order lost we will offer a full refund. If for any reason the product is returned to us by Parcelforce because they can't complete a delivery we reserve the right to charge the customer for all perishable goods.
How can I pay for my order?
We accept Visa, Mastercard, Visa Delta, Switch, Solo, and JCB cards. All prices quoted on this site are in GBP Sterling, and your credit/debit card will charged in GBP Sterling.
You can also pay for your order by UK cheque. If you are paying by cheque please print out the order form and send it, together with your payment, to us at50 , moira road , nutts corner , crumlin , bt294jl, Nothern Ireland. Please make your cheque payable to The Salvage Yard.
Is there a minimum order amount?
There is a minimum order amount of £100.00
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions are secure. We use the Protx payment system to safely process credit and debit card transactions utilising industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone on +44 (0)7907608111. Our customer service lines are open Monday to Friday 9am - 5pm (GMT). All calls are charged at the standard rate.
Can I send my order as a gift to someone?
Certainly. During Checkout you can enter a separate delivery address if you would like your order sent to someone other than yourself.
What is your policy on customer satisfaction?
We are committed to customer satisfaction. If you are not satisfied with your order please inform us immediately and we will resolve any issues to your satisfaction. We endeavour to respond to all complaints within 5 working days. Refunds will be given at the discretion of The Salvage Yard.
I cannot access the checkout/payment page at all - my computer screen says "Page Not Found" or similar.
The checkout page relies on a session cookie in order to operate. You may be unable to get the page to display or function correctly if your computer won't accept cookies. The easiest option is to try the checkout button on another computer, but if this is not possible you can try to fix this yourself - the following courses of action may help, but you are warned that we are NOT responsible for any difficulties you have with your computer's settings.
1. Delete your Temporary Internet Files. 2. Check that your web browsers security settings allow cookies. 3. Set Internet Explorer to "medium" security settings. 4. Check your firewall settings.
To perform options 1-3, from within Internet Explorer click "options" from the tools menu.
We have also provided some additional information that may answer any questions you have.
Delay in goods
We carry approx 90% of the products advertised on our website so in the majority of cases we despatch the same day. We will always leave you a note in the my orders section giving you estimated delivery times.
We are in the hands of the manufacturers sometimes and always give you their estimated delivery times on out of stock items.
Shortages
When receiving your order please log in to our site using your email and password. The history of all orders is placed in this section so you can check it any time. If the order says "complete" then all of your goods in full will have been despatched to you. If the order says "processing" then your order is being prepared for dispatch.
If there is a shortage with your delivery it is your responsibility to keep all the package in which the goods were delivered. If you discard these then we cannot investigate the shortfall (for insurance and UPS investigation department) We cannot make a claim on your behalf without the packaging and therefore cannot re-send out any replacement goods.
Sending back a product
It is the receivers responsibility to return any faulty product to us. If we find that the product is not faulty then we will not issue a refund on the post and packaging of the returned item.
Undelivered items
We require a signature for all deliveries and give all customers the opportunity to have their goods delivered to a separate address or business address. If the item is returned to us because the product was not signed for ,we do charge re-delivery of the said items. If the receiver refuses a delivery we will only refund for the cost of goods and not for the post and packing.
Damaged goods
In the unlikely event of receiving damaged goods please inform us immediately. Once the goods have been used we will not be responsible for any claims for damaged goods. We will arrange for uplift of goods and on inspection will send a replacement by return of post.
Postage & packaging
Below is our post and packing charges inc the Standard of service given for each. Please note all orders placed after 3pm daily will not be despatched on the same day. They will be classed for despatch the following working day.
Postal costs here
For all European destinations please email us at info@thesalvageyard.com or call our order line where we will be happy to quote you our post and packing costs including estimated delivery time.
